Goose's Mobile Mechanic Service LLC — Terms & Conditions**

A customer-first approach to trust, transparency, and quality care

By booking an appointment, you agree to these Terms and Conditions, which constitute a binding agreement between you and Goose’s Mobile Mechanic Service LLC.

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🦢 Mission Objective**

Promote smooth operations and transparency by clarifying how parts and payments are handled before wheels-up.

🛢️ Fuel & Hardware Manifest (Parts Handling)

- Our service packages include labor only. Parts like oil, filters, and crush washers are quoted separately based on your vehicle’s specs.

- Looking to upgrade to specialty hardware? Just give us the heads-up so we can prep the payload accordingly.

💳 Pre-Flight Clearance (Parts Payment)

To ensure your parts are sourced accurately and on time, we require upfront payment for all parts. This locks in your booking and guarantees we arrive fully equipped. Labor is due upon successful touchdown (aka service completion).

➡️ All deposits and parts payments must be made via Zelle.

This helps us track and organize bookings efficiently, providing a clear record for both pilot and passenger.

🧰 Passenger-Carried Cargo (Customer-Supplied Parts)

You're welcome to supply your own parts. If you choose this route:

- We'll install them with professional care.

- The fit, performance, and durability of those parts are your responsibility.

📋 Flight Manifest (Estimates & Invoicing)

You’ll receive a clear, itemized estimate before liftoff, covering:

- Labor charges

- Parts pricing

- Any additional fees

No guesswork—just open skies and clear communication

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🔍 Diagnostics & Inspection Policy

Diagnostic and inspection services are billed at a flat rate based on the vehicle’s platform and service tier. If you approve a qualifying repair within 5 calendar days of the original evaluation, your diagnostic fee may be credited toward the labor portion of that repair.

You’ll always receive a clear explanation of findings, along with an estimate, before any repair work begins—no surprises, just solid solutions.

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🧰 Hourly Labor & Vehicle Complexity Tiers

Standard labor is billed at $90/hr, based on straightforward access and conventional engine layouts. Higher rates apply to platforms requiring additional time, specialized tools, or system-specific procedures—such as:

- European vehicles (tight tolerances, specialty hardware)

- Turbocharged setups (boost plumbing, heat shielding)

- Hybrid or EV platforms (high-voltage systems, limited clearances)

- Performance or modified builds (non-OE setups, advanced diagnostics)

Labor estimates are calculated using industry-standard guides and tailored to your exact make, model, and condition. If added access time or complexity is anticipated, I’ll explain it clearly before any work is performed—no surprises.

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🔩 Customer-Supplied Parts

I’m happy to install customer-supplied parts as long as they’re reviewed and approved in advance. To ensure safe and successful service, I may decline installation if the part is visibly incorrect, poorly manufactured, unverified, or incompatible with your vehicle.

Please note:

- I cannot guarantee the performance, fitment, or longevity of parts not sourced through my vendors.

- If the part fails during or after installation, I cannot be held liable for resulting repairs, rework, or additional labor.

- If the installation can’t proceed due to part quality or incompatibility, a trip charge or partial diagnostic fee may still apply to cover time and travel.

> I’ll always let you know upfront if something looks questionable before moving forward. My goal is to help you save where you can—without compromising safety or quality.

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⏱️ Time Estimates & Job Duration

Quoted service times are based on standard labor guides, expected access, and typical vehicle condition. While I aim to stay within estimated durations, actual time may vary due to factors like:

- Vehicle complexity or modifications

- Rusted, seized, or non-factory hardware

- Additional issues uncovered during service

- Customer-supplied part fitment or delays

> If a job runs significantly over the estimated time due to unforeseen complications, I’ll stop and discuss it with you before continuing. Likewise, if the job wraps up faster than quoted, you’ll only be billed for time worked—never the full estimate unless it was a flat-rate.

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💳 Payments

At Goose's Mobile Mechanic Service, we offer flexible and secure payment options to make your mobile mechanic experience as smooth as possible. We accept payments via:

- Stripe (credit/debit cards, Apple Pay, Google Pay)

- Zelle (direct bank transfer)

- Cash (accepted on-site)

> Parts Payment Requirement: To ensure timely procurement and service efficiency, all parts must be paid for in advance via Zelle. This policy helps us avoid delays and confirms your commitment to the repair process.

Stripe is used for secure digital transactions and service payments, while Zelle offers a fast, fee-free way to handle parts-related costs. Cash is accepted for labor and service fees only, and must be paid in full upon completion of work.

💰 Stripe’s Pricing & Fees

Stripe uses a transaction-based pricing model, meaning businesses pay per transaction rather than monthly fees.

| Payment Type | Fee Structure |

|------------------------------|--------------------------------------------|

| Online card payments | 2.9% + $0.30 per transaction |

| In-person payments (Terminal)| 2.7% + $0.05 per transaction |

| International cards | +1.5% additional |

| Currency conversion | +1% additional |

| ACH Direct Debit | 0.8% per transaction (max $5 fee) |

| Instant Payouts | +1% of payout amount (min $0.50) |

| Klarna (BNPL) | 5.99% + $0.30 per transaction |

🧾 Financing with Affirm (via Stripe)

For eligible purchases, Stripe offers customers the option to apply for Affirm, a third-party financing service that allows you to split payments over time.

If you choose to apply for Affirm during checkout:

- You will be redirected to Affirm’s application process.

- Approval, terms, and repayment schedules are determined solely by Affirm.

- "Goose's Mobile Mechanic Service" is not involved in the financing decision, agreement, or repayment process.

> Please note: Once you select Affirm as your payment method, all financing-related inquiries—including billing, interest rates, and payment issues—must be directed to Affirm.

⚠️ Important Disclaimer

Services or products will not be rendered, shipped, or fulfilled until payment confirmation is received from Affirm. If your application is pending, declined, or delayed, your order may be held until payment is verified.

We recommend reviewing Affirm’s terms and conditions carefully before applying. Financing is offered as a convenience through Stripe, but it is entirely managed by Affirm.

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🎁 Loyalty & Discount Policy

Because loyalty deserves recognition—and good vibes deserve a reward.

These discount categories are available to eligible customers. All discounts must be approved and applied at the time of service. They may not be combined unless otherwise noted, and they’re subject to review based on job scope, platform complexity, and overall fairness.

👨‍👩‍👧‍👦 Family & Friends

Offered to verified family members and close personal friends. Designed to say thanks for supporting the flock since day one.

👴 Seniors

A respectful nod to the experienced co-pilots among us. Available to customers age 65 and older, with a friendly verification if needed.

✨ First-Time Customer

A welcome aboard perk for first-time clients booking qualifying labor—just to show you're already flying with the right crew.

🤝 Referral Reward

If you refer someone who completes service, you earn a discount on your next repair. One good deed deserves another—and we keep track.

🚗Multi-Car Maintenance

Got more than one vehicle that needs attention? Returning with a second ride qualifies for a stacked loyalty bonus, as long as it’s scheduled in a timely fashion.

🔁Repeat Customer Appreciation

Once you’ve completed two qualifying services, you are part of the inner flock. This recurring loyalty benefit rewards those who roll with Goose time and time again.

Discounts are granted at my discretion, with fairness, longevity, and gratitude in mind. I’m here to take care of my loyal clients—the ones who keep the wheels turning and the feathers fluffed.

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💵 Fees & Surcharges

Certain service conditions may require additional fees to cover time, travel, access, or handling. These are designed to keep mobile operations fair and transparent. When in doubt, I’ll communicate clearly before service begins.

🚐 Mobile Service Fee

- Within 10 miles – Included

- 10–25 miles – +$10-$25

- 25+ miles – + 1.50xMile

> Covers fuel, travel time, and mobile setup.

🛢️ Fluid & Parts Disposal Fee

- Up to 5 quarts – $5

- Over 5 quarts – $10

> Covers safe and legal disposal of used oil, coolant, or components.

❌ Cancellation Policy (with Flexibility)

- $30-$50 fee may apply if prep work has started or the schedule was disrupted

- First-time cancellations or early notice may be waived at my discretion

> Respecting your time and mine—I’ll always try to be understanding when life happens.

🧰 Customer-Supplied Parts Handling

- $10–$25 based on complexity

> Includes fitment verification, install prep, and limited warranty support.

🔩 Stuck or Damaged Hardware Fee

- $30–$65+, case-by-case depending on severity

> Applies when rusted, seized, stripped, or broken fasteners require extra labor, extraction, or tool time beyond standard procedure.

Upfront clarity:

If during service I spot hardware that’s clearly compromised, I’ll point it out and walk you through the likely scenario before continuing. This way, you’re informed and in control before extra effort is taken.

⚡ Priority Booking Surcharge

To maintain fairness in scheduling and accommodate occasional urgent needs, a Priority Booking Surcharge may apply at my discretion. This includes, but is not limited to:

- Same-day or short-notice requests that require rearranging an existing schedule

- After-hours service (outside normal business hours)

- Emergency troubleshooting for drivability or safety-critical issues

The surcharge helps offset time, travel, or coordination efforts required to assist outside the standard workflow. I’ll always discuss this with you before scheduling so there are no surprises.

> This fee is never applied automatically—it’s reserved for genuine priority bookings where flexibility is required on both ends.

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🔧 Appointments & Scheduling

Appointments are confirmed once service details are finalized. For larger repairs or specialty parts, a deposit may be required. The customer must be present at the scheduled time or arrange secure vehicle access in advance. Arrival windows may vary slightly due to traffic, weather, or prior service delays—but I’ll always keep you in the loop if anything changes.

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🕒 Cancellations, Rescheduling & Deposits

Life happens—and I do my best to accommodate changes. If you need to cancel or reschedule, I kindly ask for at least 24 hours’ notice so I can adjust my service calendar and assist other customers fairly.

For larger repairs, specialty labor, or parts requiring advance ordering, a deposit will be required to secure your appointment. Deposits go toward your final invoice and help offset prep time, parts coordination, and blocked scheduling.

Late cancellations or no-shows—especially once a deposit has been made or prep work has started—may result in the deposit being partially or fully non-refundable, depending on the situation.

> I’ll always aim to be fair and flexible. Communication goes a long way—and I’ll do the same for you when things shift unexpectedly on my end.

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🔒 Garage-Only Job Policy

For certain high-complexity or extended-duration services, the following policy applies:

1. Garage Requirement for Extended Jobs

Jobs estimated to exceed 5 labor hours must be performed in a secure, enclosed garage provided by the customer. This ensures safe and efficient completion of work that may require multi-day staging.

2. Overnight Tool Staging

Extended jobs may involve leaving tools, equipment (e.g., jack stands, hydraulic jacks), or partially disassembled components at the worksite overnight. A garage environment is required to protect these assets from theft, weather exposure, and tampering.

3. Job Eligibility

Garage-only designation applies to, but is not limited to:

- Subframe removal and installation

- Suspension overhauls

- Transmission or differential service

- Rust mitigation or bolt extraction

- Any service requiring significant underbody access or multi-day labor

4. Customer Responsibility

Customers must confirm garage availability prior to booking. If a secure garage is not available, the job may be declined or rescheduled at the technician’s discretion.

5. Safety and Liability

The technician is not liable for any damage, theft, or loss of tools or vehicle components left in unsecured environments. This policy is in place to protect both parties and ensure professional standards are maintained.

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🛡️ Anti-Theft & Tampering Protection Policy

🔒 Respect for Personal Property

Interior compartments (glove boxes, center consoles, etc.) remain untouched unless needed for service and approved in advance. I’ll let you know first if access is necessary.

📸 Photos for Transparency

I take photos of your vehicle before service starts—odometer, exterior, and key components—purely for mutual documentation.

🧾 Pre-Service Notes & Walkthroughs

A quick check-in walkthrough is encouraged but not required. This helps log any warnings, personal items, or damage before service begins.

🧰 Vehicle Access & Key Handling

If you won’t be on site, we’ll coordinate key exchange or access. I’ll confirm when service starts and ends. Your keys are never left unattended.

✍️ Service Summary

After work is complete, I’ll explain everything I did—repairs, reinstalled panels, and any issues noted—plus photos if needed.

🎥 Dash Cam Friendly

Feel free to leave your dash cam running. I won’t disable or interfere with it.

🚨 Respect Policy

If concerns arise, I’ll address them seriously and with full transparency. I ask for mutual respect—excessive unfounded accusations or aggressive behavior may lead to service being declined.

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📃 Additional Customer Policies

⚖️ Liability Disclaimer

All work is performed with care and attention to detail. However, I am not responsible for any pre-existing damage, unrelated system failures, or wear-related issues that surface during or after service. This includes electrical faults, fluid leaks, worn components, or damage hidden beneath panels or covers. If anything, concerning is noticed, I’ll bring it to your attention before proceeding whenever possible.

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⚡ Electrical System Risk Disclosure

Diagnostics and some repairs may require interaction with your vehicle’s electrical systems. This can include battery disconnection or fuse resets. As a result, systems like radios, clocks, memory seats, engine computers, or warning lights may reset or behave differently after service. Some features may require reinitialization (e.g., radio codes or auto-up windows). I’ll advise you in advance when applicable and offer assistance reprogramming what I can.

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🧼 Workspace Cleanliness Policy

Respect for your property extends to the space where I work. I use splash pads, fender covers, and proper containment to protect driveways, garages, or shared parking areas. Fluids are handled responsibly and disposed of at certified waste facilities. If unexpected spills or debris occur, I’ll clean up thoroughly before leaving. Your space will look like I was never there—except your car will be better off.

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📞 Communication Expectations

All communication is direct and clear. I typically reach out via text, call, or email (based on your preference) to:

- Confirm appointments and arrival windows

- Provide estimates, job updates, or recommendations

- Alert you to any delays or unexpected findings

You’re welcome to reach out any time, and I’ll respond promptly during business hours. I appreciate timely replies to minimize delays and ensure smooth service.

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🔐 Customer Privacy & Data Handling

Any personal or vehicle data collected—such as photos, diagnostics, contact info, or service records—is used strictly for job documentation and communication. I never sell or share your information.

Data Security Measures

- Stored in encrypted files or password-protected systems.

- Access limited to service-related personnel only.

- Retention period: up to 2 years post-service, then securely deleted.

Breach Notification

In the unlikely event of unauthorized access, I will notify you within 72 hours and outline remediation steps.

If you’d like copies of service notes or photos, I’m happy to provide them upon request.

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🚗 Automotive Labor Warranty Policy

General Coverage:

Goose’s Mobile Mechanic Service LLC guarantees the quality of our labor for repairs and services performed. Labor warranty durations vary based on the type of service provided, as outlined below.

| Service Type | Labor Warranty Duration | Notes |

|---------------------------|-------------------------|-----------------------------------------|

| Brake Jobs | 90 days or 3,000 miles | Covers installation of pads, rotors, calipers |

| Oil Changes | No labor warranty | Service is routine; parts (filters) may have coverage |

| Engine Repairs | 12 months or 12,000 miles | Includes major repairs or rebuilds |

| Transmission Repairs | 12 months or 12,000 miles | Applies to rebuilds or replacements |

| Suspension Work | 6 months or 6,000 miles | Includes shocks, struts, control arms |

| Electrical Repairs | 6 months or 6,000 miles | Covers wiring, sensors, and diagnostics |

| Cooling System Repairs | 6 months or 6,000 miles | Includes radiators, water pumps, hoses |

> Note: Warranty mileage and time are whichever comes first.

⚠️ Exclusions

- Damage due to misuse, accidents, or neglect

- Repairs performed by other shops or DIY modifications

- Wear-and-tear items (unless defective upon install)

📝 Claim Process

1. Present your original invoice and vehicle details

2. I’ll inspect the issue and determine eligibility

3. Covered labor will be re-performed at no charge

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🔩 Parts Warranty Policy

Vendor-Supplied Parts:

Parts ordered through Goose’s and our approved vendors are covered under the manufacturer’s warranty, which typically ranges from 12 months to lifetime coverage, depending on the part and brand.

- We will assist in processing any manufacturer warranty claims for parts we supply.

- Replacement parts under warranty may be subject to labor charges unless covered by our labor warranty.

- We will assist in processing any manufacturer warranty claims for parts we supply.

- Replacement parts under warranty may be subject to labor charges unless covered by our labor warranty.

Customer-Supplied Parts:

We do not offer any warranty on parts provided by the customer.

- We are not responsible for defects, premature failure, or compatibility issues.

- Labor performed on customer-supplied parts is not covered under our labor warranty.

- Installation of customer parts is done at the customer’s risk.

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⚠️ Important Notes

- Manufacturer warranties vary by brand and part type; ask us for details before service.

- Warranty claims require proof of purchase and installation by our shop.

- Warranty coverage does not include damage from misuse, accidents, or improper maintenance.

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⚖️ Liability Disclaimer & Limitation of Liability

To the fullest extent permitted by law, my total liability for any claim arising from or related to the services provided shall not exceed the total fees paid by you for those services. I am not responsible for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, income, or reputation.

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🤝 Indemnification

You agree to indemnify, defend, and hold harmless Goose’s Mobile Mechanic Service LLC and its owner from any claims, liabilities, damages, losses, or expenses arising out of:

- Customer-supplied parts or materials

- Post-service misuse or modifications

- Third-party claims related to work performed

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📝 Force Majeure

I will not be liable for delays or failures in performance resulting from acts beyond my reasonable control, including but not limited to:

- Severe weather, natural disasters, or pandemics

- Supply-chain disruptions or parts shortages

- Governmental orders or labor disputes

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🏛️ Dispute Resolution & Governing Law

Any dispute arising under or relating to these Terms shall be resolved first by informal negotiation. If unresolved within 30 days, the dispute will be submitted to binding arbitration in Clark County, Nevada, under the rules of the American Arbitration Association. These Terms and any related claims are governed by Nevada law.

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🏷️ No Waiver, Severability & Entire Agreement

- No Waiver: Failure to enforce any right or provision does not constitute a waiver.

- Severability: If any provision is held invalid, the remainder shall continue in full force.

- Entire Agreement: These Terms supersede all prior discussions, agreements, or understandings.

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🔄 Assignment & Termination

- Assignment: You may not assign or transfer your rights or obligations without my prior written consent.

- Termination: I reserve the right to terminate services or decline future work for any reason, including repeated non-compliance with these Terms.

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💰 Payment Terms, Late Fees & Mechanic’s Lien

- Payment due upon completion of labor or within 7 days of invoice (Net 7).

- Late payments incur a 1.5% monthly finance charge or the maximum permitted by law.

- I reserve the right to retain possession of your vehicle or parts via mechanic’s lien until all charges are paid in full. Mechanic’s lien rights apply to vehicles or parts in our possession until full payment is received. This includes labor, parts, and any applicable fees.

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💬 Dispute Resolution Process

If something isn’t right, I want to hear about it. I’m committed to resolving concerns respectfully, quickly, and fairly. Customers are encouraged to contact me directly with any issues. I’ll review service records, photo documentation, and communication history as needed. If we can’t find a solution immediately, I’m open to reasonable compromises to keep trust intact. In rare cases of repeated conflict, I reserve the right to respectfully decline future service.

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Thank you for choosing Goose’s Mobile Mechanic Service LLC.

Your trust and respect are the foundation of our relationship. If you have any questions about these Terms & Conditions, please reach out before service begins.

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🖊️ Customer Acknowledgment

Customer Name: ___________________________

Signature (if in-person): ___________________

Date: ________________

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[Goose's Mobile Mechanic Service LLC]

📍 Based in [North Las Vegas]

📞 [702-808-7088] |

✉️ [goosesmobilemechanicservice@gmail.com]

🚐 Serving you wherever your car needs care.

Website Hosting Terms & Conditions

Welcome to "Goose's Mobile Mechanic Service" !

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This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. "Goose's Mobile Mechanic Service" does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of "Goose's Mobile Mechanic Service", its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, "Goose's Mobile Mechanic Service" shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

"Goose's Mobile Mechanic Service" reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

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You hereby grant "Goose's Mobile Mechanic Service" a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of [Your Company Name]; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to "Goose's Mobile Mechanic Service". Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Goose's Mobile Mechanic Service's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms & Conditions